Frequently Asked Questions

About


What is Bolt Health?

At Bolt Health, we serve as your comprehensive health and wellness partner for various conditions. Through our platform, Bolt Health facilitates virtual medical consultations and coordinates cost-effective, high-quality prescription treatments, all within the comfort of your home—the place where you feel most at ease. Our expertise extends beyond conditions that may cause discomfort, encompassing acute, subacute, and chronic disease care. Every one of our physicians, based in the US, conducts a thorough assessment of each patient and prescribes medication therapy when suitable. Our mission centers on delivering accessible, affordable, and top-notch healthcare solutions to individuals and communities spanning multiple states. Continually expanding our offerings, Bolt Health provides diverse care options, irrespective of insurance coverage, at a fraction of our competitors’ rates. Explore our services firsthand, complete with complimentary 2-day shipping and an unmatched convenient online experience.

Can I use my health insurance?

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. Bolt Health has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Is it legal to prescribe medications online?

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Which pharmacies are you affiliated with?

The following pharmacies may fill your prescription based on the therapy and medication

Carie Boyd Pharmaceuticals
8400 Esters Blvd #190
Irving, TX 75063
Tel: (817) 282-9376
Monday-Friday 8:00am-5:00pm CST

ReviveRX Pharmacy
3831 Golf Dr A
Houston, TX 77018
Tel: (888) 689-2271
Monday-Friday 8:00am-6:00pm CST

Who is your provider network?

We use multiple medical provider networks.

When will I be charged for my medication?

Your medication is included in your subscription. Some additional medications may be billed additionally.

Is my information safe?

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

How old do I have to be to use Bolt Health?

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

If I’m having an emergency, what should I do?

In case of an emergency please call 9-1-1.

Why do I need to submit a copy of my photo ID and take a picture of myself?

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Ordering


Where does Bolt Health offer service?

Bolt Health offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state.

Do I need to sign for my order?

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

How do I change my credit card?

You can change your method of payment at any time. Call or email us to make changes.

What if I have a problem with my order or my account?

Send an email to orders@bolt.health to get in touch with us. Our team will then review and get back to you to resolve your inquiry.

How long will it take to get my medication?

Most patients receive their medications within 4-5 business days of their consultation. Prescription medications and supplies are shipped separately.

How can I change my shipping address?

Email or call us to change your shipping address.

Returns


How do I reorder or cancel?

Call or email us any to cancel or reorder.

Can I return my medications once I receive them? 

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please email us at orders@bolt.health and we’ll get back with you.